Support

Get in touch

A contact address will be listed here before the app is released.

If a story was hard for you

Some stories are about difficult things. If one reminded you of something in your own life and you want to talk to someone, support is available.

Find a helpline near you (findahelpline.com, a directory run by others).

Last Active is not a crisis service and nobody monitors it. In an emergency, call your local emergency number.

Common questions

Do I need an account?

No. There are no accounts. You type a name so the characters have something to call you, and it never leaves your phone.

Is it free?

Yes. There is nothing to buy and there are no adverts.

Where is my progress kept?

On your phone. If you delete the app, your progress, the endings you found and your settings are deleted with it, and they cannot be brought back.

How do I delete my data?

Everything about you that the app holds is on your phone: delete the app and it is gone. Our server holds only anonymous records of which endings were reached, tied to a random identifier and not to you. Once the app is deleted, nothing we hold can be linked to you. The Privacy Policy has the details.

Why did someone stop replying?

In Live pacing, characters go quiet for a while and write back later, and the app sends a notification when they do. Notifications are held between 10pm and 8am. To read without waiting, choose Binge in Settings.

I am not getting notifications

Check that notifications are allowed for Last Active in your phone's settings, and that pacing is set to Live.

A reply timed out before I answered

Some moments give you a limited time, and staying silent is an answer too. In Settings you can make those moments last twice as long, or turn time limits off.

Are the stories real?

No. Every story is fiction. Names, characters and events are invented.

I found a problem in a story

Please tell us which story and what happened, using the contact address above.